Materials Onboarding
As the Materials Contact for your organization, you play a crucial role in ensuring that your organization receives its physical materials in a timely fashion.
Your onboarding team
Materials Contact
- Provides information regarding delivery of your physical materials.
- Receives communications regarding the physical materials process.
Quick links:
- Shipment Status Page: Received via email
- Delivery Guides: <link to delivery guides>
- Inventory Guides <link to inventory guides>
Steps for Materials Onboarding
- Before Delivery: Submit delivery and allocation information and prepare your site within the Order Management page.
- During Delivery: Expect a scheduling call and plan staff to be on-site to coordinate delivery.
- After Delivery: Unpack, sort, and inventory materials. Note any discrepancies and share with our team.
Learn more about the material onboarding process and access helpful resources below.
Before delivery
Request allocations can begin now. Using the Order Management Page, you can arrange delivery logistics such as:
- Valid shipment information
- Delivery contact information
- Number of materials each site should receive
- Blackout delivery considerations
- Any special delivery instructions
Monitor your email for shipment notifications. Stay alert for emails that provide Amplify’s Shipment Status page to:
- Track shipment status
- Assist with inventory upon receipt
- View delivery specifics for multiple sites sites
Prepare for delivery by reviewing and providing the following resources to school site contacts and warehouse manager for smooth delivery:
During delivery
Expect a scheduling call for a 2- to 3-hour delivery window; share special requests.
- Verify shipment location with driver upon arrival.
- Assign someone to meet the driver, review the freight, and sign the delivery receipt.
After delivery
Unpack, sort, and inventory materials using these resources:
Delivery discrepancies
If there are missing or damaged materials, please begin the reporting process by emailing the following information to help@amplify.com:
- Price quote number for your order
- The product name(s) and quantities of the missing, damaged, or misprinted materials
- Your school contact name and email address
Contact us!
Explore the different ways that you can reach out to your Amplify team for support and guidance.
Our chat agents are eager to assist you!
Simply log in at learning.amplify.com and click the orange button in the bottom right corner to chat live with our support team.
Important to note
Our support hours are Monday through Friday, 7 a.m. to 7 p.m. ET.
Don’t have a login yet?
Email us: help@amplify.com
Call us: +1 (800) 823-1969
Need more help?
Check out amplify.com/support or
our Help Center for more help at any point of implementation.